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Privacy Policy

Effective Date: May 1, 2025

Protecting your personal information is a priority for us. This Privacy Policy applies to all platforms operated by My Cool City Inc. and governs our data collection and usage practices. Unless otherwise stated, all references to My Cool City Inc. include mycoolcity.app and the My Cool City web and mobile applications (the "Platform"). By using the Platform, you agree to the data practices described in this statement.

Information We Collect

We do not collect personal information unless you voluntarily provide it. However, in order to use certain features of the Platform, you may be required to submit personal data. This may include:

  • Registering for an account
  • Publishing or promoting services
  • Sending messages or submitting forms

We may collect the following types of information:

  • Name
  • Email address
  • Phone number
  • Physical address (optional)
  • Business details (name, logo, category, services)
  • Device identifiers and app usage data
  • Location (with permission)

We use this data for purposes including:

  • Creating and managing user accounts
  • Displaying public business profiles
  • Enabling communication between users (e.g., via phone or WhatsApp)
  • Customer support
  • Internal analytics and improvements
  • Optional promotional messaging from My Cool City

Sharing Information with Third Parties

My Cool City does not sell, rent, or lease your personal information.

We may share limited information with:

  • Third-party vendors who assist with hosting, analytics, or support (under strict confidentiality agreements)
  • Legal authorities, if required to comply with law or protect user safety
  • Messaging or email services for platform-related notifications

SMS, Calls, and In-App Communication

By using messaging, call, or WhatsApp functions within the app, you agree that your phone number may be shared with the other party for the purpose of direct communication only.

You may opt out of promotional SMS at any time by replying "STOP" to any text.

Right to Deletion

You may request the deletion of your personal data by emailing [email protected] from the email associated with your account. Your request must include:

  • Subject line: "ACCOUNT DELETION REQUEST"
  • Your full name, phone number, and email address used at registration

We will comply unless we are required to retain data for:

  • Legal or contractual obligations
  • Security or fraud prevention
  • Debugging or maintaining platform stability
  • Protecting the free speech of other users
  • Internal purposes aligned with your relationship to us

Children Under 13

My Cool City does not knowingly collect personal data from children under the age of 13. If you are under 13, please do not use this Platform without supervision from a parent or legal guardian.

Email Communications

We may occasionally send you emails regarding:

  • Platform updates
  • Promotional offers
  • User account activity
  • Surveys or feedback requests

You can unsubscribe from marketing communications at any time by clicking the UNSUBSCRIBE link included in the footer of our emails.

Data Hosting

All data is stored securely on third-party servers under contract with My Cool City. These vendors comply with industry standards for data protection.

Changes to This Privacy Policy

My Cool City reserves the right to update this Privacy Policy at any time. Any significant changes will be communicated via email, in-app notifications, or a notice on our website. Continued use of the Platform after changes implies your acceptance of the updated Policy.

Contact

If you have questions or concerns regarding this Privacy Policy or your data, please contact us at:

Email: [email protected]