Descripcion
We offer 24/7 HVAC maintenance, installations, and services.
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We went with Ferran because it was a reputable name in Orlando and worked with OUC to get us a rebate. The experience thus far hasn’t been great. David, the initial person who came to our house was very thorough, personal and suggested a system that was efficient and fit our needs. He sold us on how the ultra efficient system would run in an energy saving mode during the night and ramp up into full speed during peak hours. We went with his suggestion of a York system. We had ducts sealed, new air handler/condenser and new blown in insulation. While installing, the electrician told us that he stepped through the drywall and there was a small hole in the ceiling of our bedroom. We didn’t have access to the room to check until after the install was complete. Once the crews were packing up, we went into the room and saw a 6’ hole in our ceiling that had fallen onto our bed with all of the 50 year old insulation littering our entire room. We went out and asked the foreman what the next steps were and he said we were all set and that insulation would come in the next few days. The electrician never told anyone about the hole. No cleanup was done and we had to clean the mess of their electrician. Ferran then sent their drywall repair people in the next few days. It took them hours in which I had to call off work. Their drywall workers did an absolutely horrendous job. I called again, the foreman came back out and agreed that it was not done to their standards but that they would have to find a new drywall worker which could take weeks. They said that if we hired someone, they would pay the bill. We researched workers, hired, scheduled, took off work in order for the ceiling to be repaired. A month after the install and insulation was complete we noticed our system never kicked into peak hour mode. We called, they came out and said the system was wired incorrectly. They rewired the system which hardly affected our experience. A few months later we were informed of a recall on our system. With the install, we received a year of their service program. At the time of our first service program check, the service person saw our system and told us “oh yeah, that’s a really finicky system” we asked about the recall and he said he was only there to check the maintenance although when scheduling dispatch said he would address both. We then scheduled a service for the recall, calling off work again. Once repaired for the third time in the first year, our system started blowing at full capacity however we never saw the “energy saving mode” again. We renewed our $250 service plan membership which gets us 2 check ups, free regular and after hours diagnostics, and priority status for service calls. Our system completely went out at 12am 1.5 years after install. When we called for emergency service we were told that they would have someone out as soon as possible. I received a follow up call :15 later that they would call when their office opened at 8am to schedule a repair. The communication between their departments are terrible. No one we have worked with since David has been pleasurable. I feel I overpaid for a reputable name, have received bad service, a “Finicky system” and have had to call off work for repair of drywall twice, wiring, two service maintenance, a recall and a complete outage within 15 months of ownership.
Purchased the $150 annual maintenance plan for our HVAC system. Today we scheduled just the routine annual maintenance for our unit. Tech arrived and said we need a new capacitor for $114. So overall we paid $264 to begin our services with Ferran. 4 hours after their departure of our home… our homes current temperature is 89 degrees. We had no issues with our air conditioning prior to Ferran interfering with our unit. We called the “24 hour emergency maintenance” line to try to get someone out here now and according to Adrianna (24 hour representative) apparently we are at the whim of a tech deciding if they feel like getting up and coming tonight or tomorrow. After us calling 4 times over 2 hours, we received a call from a technician named Will, who didn’t answer when we picked up the phone. We called him back 3 times and they hung up the phone each time. We have our 6 year old child here sweating in his room. NO eta for arrival, no communication, no compensation, no refund. We paid nearly $300 on a perfectly working unit for them to break the A.C. We’ve been homeowners for a year and saw it’s best to routinely treat your unit yearly, so that’s all we were doing.. and this was the outcome. Very disappointed. Terrible first experience. Won’t be using their services again. Update: The following day a new tech arrived to assess the unit. Stated that due to our smart thermostat not being calibrated to the house, that’s what affecting the temperature of our home. So suddenly our smart thermostat is also the culprit. Mind you, the AC fan isn’t running, house 80+ degrees. Then states the motor must’ve been bad prior to our annual maintenance appointment the previous day and it was an “unfortunate coincidence” that our motor happened to go out 4 hours after the previous tech touched the unit. Another new culprit. Then goes to the store to replace the motor, says we owe him for labor. Purchased a generic all purpose motor and installed it “the only way it could be installed” (see photo). Manager compensated his labor, he went and calibrated the ecobee himself and said everything is good and house should cool. 2 hours later we noticed the temperature climbing once again. Tech said oh go get a thermometer to see the house temperature versus the ecobee reading. We bought 2 thermometers from Home Depot sent him a picture of the readings. Response at that point was oh it’s either the duct work of your home or a bad thermostat. New culprit, once again. Mind you, this exact same day, we had another department from Ferran check the duct work and cleared the house pressure and the duct work. The two were actually at our house at the same time. So maybe he saw we were getting a duct check and tried to use whatever that result was as a culprit. In any case, got a call from another manager saying an even higher manager, Scott, would absolutely be giving me a call this evening about our experience. That was 3 hours ago, still no call. My spouse and I both tried to call but hitting the after hours don’t give a shit line again. Our unit literally has exposed wires and electrical tape on top for the Florida sun, rain, or any outdoor creature to interfere with and the house is 82 degrees. But according to Ferran, this was all going to happen and it’s not their fault. I filed a formal complaint with Duke and will continue to get this resolved. We paid for a service and Ferran came to our house and damaged our perfectly working unit and is not taking responsibility. Our neighborhood is predominately elderly, so maybe our area is a target address but we are young and we have the time. We refuse to just roll over.
Andrew Chiles of Ferran contributed to our positive experience when he responded to our urgent repair needs on a Sunday Afternoon, when he was on-call. He was quick to respond to our service call, set appropriate expectations of when we could expect him, quickly diagnosed the problem and started service on the repair to which he provided insight on what was completed and next steps to ensure quality control in the home in the future. From first call for help to paying the invoice service time was under two hours. Thankful for Andrew and Ferran for saving our Family's Sunday Dinner tradition!
I have had many wonderful experiences with Ferran!! Their team was professional, responsive, and honest from start to finish. Eric came to my home for an issue I was having with my unit. Eric was very respectful, knowledgeable, realistic about the situation and took the time to explain everything clearly. Every employee I interacted with was friendly, engaged, and took pride in their work, which speaks volumes about the company. I truly appreciate an earnest and locally owned business that provides excellent service. Plus, their maintenance program is amazing! Worth every penny.
Chris came out yesterday to see what was wrong with our hot water heater. After thorough examination he determined it could not be fixed. He called the office, had a new one delivered and installed with all new fittings & such. We were very impressed with his professionalism & knowledge.